ISO 20000
ISO 27001:2013
27001:2013
ISO 14001:2015
OHSAS 18001:2007
ISO 22000:2018
ISO 27001:2013
ISO 50001:2011
ISO 13485:2016
IATF 16949:2016
ISO 45001:2018
ISO 29990:2010
ISO 20000-1:2018
ISO 20000-1:2018 Certificate
ISO/IEC 20000, the international standard for service management, is the first formal worldwide standard, specifically aimed at Information Technology Service Management industries. ISO/IEC 20000 is likely to become a basic business requirement, in the same way as ISO 9001
ISO/IEC 20000-1:2011 can be used by:
An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled.
An organization that requires a consistent approach by all its service providers, including those in a supply chain.
A service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements.
A service provider to monitor, measure and review its service management processes and services.
A service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS.
An assessor or auditor as the criteria for a conformity assessment of a service provider’s SMS to the requirements in ISO/IEC 20000-1:2011.
An organization that requires a consistent approach by all its service providers, including those in a supply chain.
A service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements.
A service provider to monitor, measure and review its service management processes and services.
A service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS.
An assessor or auditor as the criteria for a conformity assessment of a service provider’s SMS to the requirements in ISO/IEC 20000-1:2011.
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